At MadFun Adventures, we understand that circumstances can arise where you may need to cancel your trip.
However, organizing high altitude and offbeat expeditions requires significant upfront preparation.
We book vehicles, secure permits and reserve accommodations in remote areas well in advance.
Since many of these arrangements are non refundable on our end, our cancellation and refund policy is as follows:
1. Standard Cancellation by the Traveler
If you need to cancel your booked spot, the refund will be determined based on the date we receive your official cancellation request.
Cancellation requested 60 to 26 days before the trip: 100% refund of the amount paid.
Cancellation requested 25 to 0 days before the trip: No refund will be provided.
The applicable cancellation period will be determined strictly by the date MadFun Adventures receives the official cancellation request.
2. Transfer of Booking
If you are unable to travel due to unforeseen circumstances, you may transfer your booking to another person introduced by you, up to 25 days prior to the trip departure date.
The new traveler must meet all trip requirements, including applicable health and acclimatization standards, and must agree to our Terms and Conditions.
Transfers requested within 25 days of departure are generally not permitted due to strict permit processing and operational deadlines.
3. Cancellation by MadFun Adventures
MadFun Adventures reserves the right to cancel any trip before it is guaranteed to operate, including due to circumstances such as not meeting the minimum group size.
If MadFun Adventures cancels a trip for its own operational reasons, you will receive a 100% refund of all payments made to us, or you may choose to transfer your payment to an alternative future trip.
MadFun Adventures will not be responsible for any incidental expenses or consequential losses incurred by the traveler as a result of the cancellation, including non refundable flight tickets, visa fees, equipment purchases or other personal expenses.
4. No Shows, Late Arrivals and Early Departures
No Shows and Late Arrivals: If a traveler fails to join the trip on the starting date or joins the trip after departure, no refund will be provided for any unused portion of the trip.
If you are delayed and wish to catch up with the group, all additional logistical costs, including transportation, accommodation and guides, will be entirely at your own expense.
Voluntary Early Departure: If a traveler chooses to leave the trip voluntarily before its completion for any reason, including personal emergencies, homesickness or changes in travel plans, no partial refund will be provided for unused accommodation, transportation, meals or other services.
5. Cancellations Due to Force Majeure
MadFun Adventures operates in unpredictable and often high altitude regions where weather and local conditions can change rapidly.
We do not provide refunds for additional costs arising from circumstances such as flight cancellations, permit delays, roadblocks, adverse weather, natural incidents or other circumstances beyond our control.
If a trip must be delayed, rerouted or modified during the journey due to severe weather, government restrictions, state emergencies or other circumstances beyond our control, the trip cost remains non refundable. Any additional logistical expenses, such as extended accommodation or transportation, will be borne by the traveler.
6. Removal from the Expedition
No refunds will be provided if a traveler is removed from the expedition during the trip due to:
Violation of our zero tolerance policy regarding harassment, misconduct or behavior that compromises the safety or comfort of other travelers or the team.
Failure to disclose a serious pre existing medical condition before joining the trip, where such non disclosure subsequently jeopardizes the safety of the traveler or the group.
7. Refund Processing and Transaction Fees
Processing Timeline: Approved refunds will be processed to the original source of payment. Please allow 7 to 10 business days for the refunded amount to reflect in your bank account once the refund has been initiated by our billing team.
Transaction Fees: Bank charges, payment gateway fees and currency conversion fees incurred during the original booking process are non refundable. All approved refunds will be calculated on the principal amount actually received by MadFun Adventures.